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Forum Discussion
mcarbl
3 years agoHelpful | Level 6
System icon disappears from Taskbar (Windows 10 Pro)
There's a few topics on this already, but none with my specific issue.
Dropbox app is definitely installed on my Surface Pro and I am actively using it throughout each day. However, the Dropbox...
RBinPerson
Helpful | Level 5
Same thing is happening to me. I can add the icon to taskbar via Windows 10 settings, but if I restart the computer or if the computer is off and I cold start, the icon is not on the taskbar. In Settings it has been turned off from appearing again. My version of the program is 143.4.4161.
Megan
3 years agoDropbox Staff
Thank you for reaching back to me, I hope you enjoyed your weekend mcarbl!
It seems you're using the beta version of the app, which could justify this behavior. Go into your account settings on the Dropbox website and turn Early releases off.
Once you do this, make sure to re-install the stable version of the app.
Also, RBinPerson have you made sure your icons aren't automatically hidden by Windows? Is it visible when you click the small white arrow to show all system tray icons?
- RBinPerson3 years agoHelpful | Level 5
Hi Megan--
My icon was always visible on the taskbar tray, right next to my McAfee icon and OneDrive icon, until March 1, when Dropbox updated. Now the icon remains hidden (I have to click the up-arrow to reveal the other taskbar icons to see the Dropbox icon). I want the Dropbox icon to be visible on the taskbar tray again. I've gone into Settings and told it multiple times to "select which icons appear on the taskbar." Once I do that, it does appear. However, if I turn off my computer or restart it, Settings turns that selection off, and the Dropbox icon no longer appears on the tray.
Raymond
- Megan3 years agoDropbox Staff
Hi RBinPerson!
Interesting behavior there, although I have to admit that it sounds like your OS might be the culprit behind this.
Are there any pending OS updates for your device?
One more thing you can try is uninstalling the app and re-installing it in order to see how this is going to go.- RBinPerson3 years agoHelpful | Level 5
Hi Megan--
Uninstalling and then reinstalling the desktop app solved the problem! Thanks.
Raymond
- DB_Is_Broken3 years agoHelpful | Level 5
I see the same exact behavior, this just started recently, and it is annoying!!
Dropbox tech support: Please take this seriously and fix it!!
- CADcliff3 years agoHelpful | Level 5
I am having the same issue. It started just this week. Dropbox 144.4.4491. I doubt if it is Dropbox. I would bet is is something Microsoft has screwed up within an update. I would also like to se if anyone can find a fix for this. I turn the slider switch to on, and the next day the switch is back to off. Does anyone know a registry override for this so we can overrule Microsoft?
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