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Forum Discussion

dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 6
2 years ago

Sync icons no longer appear in Finder after upgrading

I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920   I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder.   I ...
Desktop
Dropbox Backup
GUI
Mac
Sync
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for this, Cody!

     

    Can you also try giving Dropbox full disk access to see if that helps?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi dropitlikeitshot1, thanks for bringing this to our attention.

 

Could you confirm the current location of the Dropbox folder?

 

Is it located in the CloudStorage folder, or your User folder?

 

This will help me to assist further!

  • dropitlikeitshot1's avatar
    dropitlikeitshot1
    Helpful | Level 6
    2 years ago

    Hi Jay!

    I believe it is in the CloudStorage folder.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      If you mark files as available offline, do they show any green ticks? Do any of these icons appear instead?

      • dropitlikeitshot1's avatar
        dropitlikeitshot1
        Helpful | Level 6
        2 years ago

        Hi Jay.

        If I manually mark a file as available offline, it does show a green tick.

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