We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Nick B.14
10 years agoNew member | Level 1
[Solved] Dropbox files don't show on Chrome
screenshot: http://imageshack.com/a/img673/257/kRrlLZ.png
Dear anyone,
I've been working with Dropbox for a while now and did this always using Chrome as browser. Untill today I've never had any issues with dropbox, but today I went to Dropbox in the browser (using Chrome) and everything, every file is gone. Not only the files, but everything doesn't show. No history, no links, no files, no nothing.. (see screenshot)
When I open dropbox in Safari everything is how it is supposed to be. The thing is, I don't use Safari on a regular base so I really would like to use Chrome again.
Hope someone know's the answer to my question!
Thanks in advance,
Nick
Hello...
Just to be certain, look at your:
chrome://extensions
If you don't have any ad blocking extensions that are enabled then perhaps you should try clearing all of Chrome's browsing history.
chrome://history
BE SURE TO:
- Select the beginning of time from the drop-down menu.
- Check all 8 boxes.
- Click on the Clear Browsing Data button.
- After it's finished, close Chrome for 10 seconds.
- Open Chrome and login to Dropbox's website.
- Select the beginning of time from the drop-down menu.
- 310EIStar | Level 17
Hello...
Just to be certain, look at your:
chrome://extensions
If you don't have any ad blocking extensions that are enabled then perhaps you should try clearing all of Chrome's browsing history.
chrome://history
BE SURE TO:
- Select the beginning of time from the drop-down menu.
- Check all 8 boxes.
- Click on the Clear Browsing Data button.
- After it's finished, close Chrome for 10 seconds.
- Open Chrome and login to Dropbox's website.
- Select the beginning of time from the drop-down menu.
- Tommy O.3New member | Level 1
Have the same problem as well. Very frustrating.
- Angela G.11New member | Level 1
Having the exact same issue. So over it. For over a week now, I can't see ANY of my files, events, nothing. Does anyone know who we can contact about this?
- Pepe S.New member | Level 1
Me too, but no problem with IE Explorer. Why?
- Alexander L.7New member | Level 1
I am having a similar issue except I can see my files/folders but can't interact with anything deeper than two folders - Dropbox > Folder1 > Folder2 doesn't open and gets stuck on Loading.
- 310EIStar | Level 17
Hello...
I'm not experiencing any problems whether I use Dropbox's website interface or their desktop client so it's not happening to everyone.
I can access the website interface using:
More often than not, the problem that you're having is related to your computer and/or browser (eg: ad blocking add-ons or extensions). Proof of that fact is to login to Dropbox's website interface using a different browser as some of you have already done (eg: Mozilla Firefox).
Please read this forum thread to see that using a different browser solved the same issue for another forum member (more information available as well).
HELP CENTER ARTICLES:
- 310EIStar | Level 17
Hello...
To elaborate on what Ed mention above...
Do you have any browser extensions in use that are blocking portions of the Dropbox website?
EXAMPLES:
AdBlock
AdBlock Plus
NoScript Security Suite
ScriptSafe
Try a new browser window with all of the extensions disabled.
- Michael B.62New member | Level 2
Thanks for the support. Tried using Safari which worked fine. Tried using incognito mode on Chrome and it worked. I tried stopping Adblock from running on Chrome but that made no difference for me. Clearing all browsing history 'from the beginning of time' in Chrome seems to have fixed it. It's loading properly in Chrome again now. Thanks.
- Nick B.14New member | Level 1
Same as Michael, enabling adblocker didn't changed a thing but deleting my browser history did. Allthough I didn't prever deleting it, but it worked again, thanks!
- 310EIStar | Level 17
Thanks for the support. Tried using Safari which worked fine. I tried stopping Adblock from running on Chrome but that made no difference for me. Clearing all browsing history 'from the beginning of time' in Chrome seems to have fixed it. It's loading properly in Chrome again now. Thanks.
Hello, Michael..
You're welcome.
Some of the ad blockers are not as easy to disable vs removing altogether. You could whitelist the Dropbox website in your ad blocker.
I clear my history every day or use incognito mode (less files for your antivirus software to scan each day).
Glad that clearing the browsing history worked for you.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!