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Forum Discussion
Shared Folder not visible in Windows App
Hi
I have shared a folder from my Dropbox account with a number of people. initially, my wife viewed the folder in my account on the windows app on her PC. However, recently, she needed to create a new folder to share with some other people, so created her own account to which the Windows app on her PC is now linked. She has access to my folder using a browser, but it isn't visible on her windows app.
Can anyone suggest a solution?
Thanks
Denis
Hi again, Denis! Thanks for the info you’ve sent so far.
From what I understand, the folder that she can’t see locally on her desktop app is the shared one under the name “Olivia Jane”, right?
Can you let me know what’s the syncing status of her desktop app, as well as the app version it’s running?
Also, is there any chance that she removed this folder from her Dropbox app, in order to save up hard drive space? She can check her selective sync settings to verify that.
- Mark
Super User II
Is she definitely using the same email on both accounts (i.e. the one on computer and browser?). Test it simply by adding a file to the root of \Dropbox on the computer. It should appear when she goes to the website.
