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denis2000's avatar
denis2000
Explorer | Level 3
3 years ago

Shared Folder not visible in Windows App

Hi

 

I have shared a folder from my Dropbox account with a number of people.  initially, my wife viewed the folder in my account on the windows app on her PC.  However, recently, she needed to create a new folder to share with some other people, so created her own account to which the Windows app on her PC is now linked.  She has access to my folder using a browser, but it isn't visible on her windows app.

 

Can anyone suggest a solution?


Thanks

Denis

Desktop
Setting up the apps
Share
Shared Folders
Sync
  • Nancy's avatar
    Nancy
    3 years ago

    Hi again, Denis! Thanks for the info you’ve sent so far. 

     

    From what I understand, the folder that she can’t see locally on her desktop app is the shared one under the name “Olivia Jane”, right?

     

    Can you let me know what’s the syncing status of her desktop app, as well as the app version it’s running? 

     

    Also, is there any chance that she removed this folder from her Dropbox app, in order to save up hard drive space? She can check her selective sync settings to verify that.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Is she definitely using the same email on both accounts (i.e. the one on computer and browser?). Test it simply by adding a file to the root of \Dropbox on the computer. It should appear when she goes to the website. 

    • denis2000's avatar
      denis2000
      Explorer | Level 3
      3 years ago

      Hi Mark

      Thanks for replying.  Yes, same email address used.

       

      Denis

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago

        So she can see a file uploaded on the desktop when she looks on web?

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