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qtip73's avatar
qtip73
New member | Level 1
2 months ago

My passwords are not syncing between my laptop and my phone

My passwords are not syncing between laptop and phone. What's on laptop does not show in phone.

Dropbox Passwords
sync
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for bringing this to our attention, qtip73.

    When did the syncing issue start?

    What is the OS and OS version of the device(s) that are having the syncing issue?

    Also, to help resolve your issue, I'm going to ask you to try the following steps:

    1. Close and re-open the Passwords app on your device(s). When you re-open the app, are your passwords now synced?
    2. Try adding a password on more than one device, and see if any of your passwords sync across
    3. Ensure that each problematic device is connected to the internet

    Let me know how it goes!

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