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Forum Discussion

keith11964's avatar
keith11964
New member | Level 2
7 years ago

My Dropbox icon disappeared from the uppermost bar on my mac laptop. How can I reinstall?

hello community! the dropbox icon disappeared from the uppermost bar on my Mac OSX laptop (where the wifi icon is).  how can I get it back?   Thanks!
desktop
Install
Setting up the apps
  • Rich's avatar
    Rich
    7 years ago

    First, just see if you can launch the application again. If it's still installed, it should be in the list of applications that you can open. If you don't see it, just download the app and reinstall it.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hey there denisenw, 
 
Yes, you are right, Basic users have a three device limit and you can find more about this here.
 
Nonetheless, I’m glad to hear that you were able to resolve your concern in the end - awesome work! - but if you experience any issues again or you have further questions, don’t hesitate to give us a nudge. 
 
Have a wonderful day ahead! :grin:
flixnpix's avatar
flixnpix
Explorer | Level 3
6 years ago

I transfered some videos I edited yesterday to Dropbox and sent links to several people. However, this morning the DB icon is gone from the menu bar. So I clicked the app to start DB. Nothing happened. I rebooted my Mac and it still wasn't there so I re-downloaded the app and rebooted my Mac again . Still no menu bar icon. I clicked the app again and nothing happened. I've never had this problem before in 5 years of using Dropbox on this same Mac, except that a couple of weeks ago I upgraded to OSX Mojave 10.14.5, and I had to redownload the DB app because it disappeared after the install, but it's been there ever since until this morning. It was there last night, so why isn't it here this morning?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey there flixnpix, awesome work on giving a reinstall a try!

     

    Since you've tried this out, could you check if there's a third party app that could be blocking or hindering the startup process?

     

    For example, could you try disabling your antivirus or security program, and check that you've configured your firewall to work with Dropbox?

     

    Let me know what you find! 

    • flixnpix's avatar
      flixnpix
      Explorer | Level 3
      6 years ago

       Lusil, before I did that, I went to Login Items in my user settings and deleted Dropbox, closed and saved it, then reopened Login Items and added it again. After rebooting, the Dropbox icon was back on my menu bar and everything is as it should be. Thanks!

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