You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

amschulman's avatar
amschulman
Explorer | Level 4
2 years ago

MacOS Ventura - Dropbox Backup Issues

Hello - As of yesterday (5/6/23), the three **critical** folders that are being backed-up by Dropbox Backup (Desktop, Downloads and Documents) are no longer visible or accessible on the desktop. The ...
Computer Backup
desktop
Dropbox Backup
Mac
  • Hannah's avatar
    Hannah
    2 years ago

    Hey amschulman, thanks for the update here.

     

    I'm afraid that this is the expected behavior with the backup folder and there's no Dropbox way of changing this.

     

    I hope this clarifies things, though, and if you have any other questions, please let us know.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi amschulman, let's see what we can find together on this! 

 

If you locate your Dropbox folder, do you get the same error? If so, can you attach a screenshot of the error, please? 

 

Have you tried choose Home from the Finder's Go menu, control-click the Desktop item, choose Get Info, and give yourself access?

 

Let me know more, and we'll take it from there!

  • amschulman's avatar
    amschulman
    Explorer | Level 4
    2 years ago

    Thank you so much, Megan - that was very helpful. I was able to unhide hidden folders and now can see the master backup folder within the Dropbox folder in the Finder. I then went and changed the permissions for each of the folders within that backup folder (Downloads, Desktop and Documents) and most everything has returned to normal. Yay!

     

    The only thing (that I can tell) that is still weird is that the master backup folder, called "My Mac (MacBook-Air-7)," is still showing up as a hidden folder (it's name is grayed out in the Dropbox folder) in the Finder. The folders within it that I mentioned above are NOT hidden, but that master folder is. 

     

    Is there a way to fix that?

     

    Thank you so much,

    Andrew

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey amschulman, thanks for the update here.

       

      I'm afraid that this is the expected behavior with the backup folder and there's no Dropbox way of changing this.

       

      I hope this clarifies things, though, and if you have any other questions, please let us know.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!