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Forum Discussion
Log-in Page is Essentially Blank
After installing Dropbox on a new laptop with Windows 11, I cannot access the log-in page...links such as dropbox.com/home, dropbox.com/support, etc. only produce the upper left logo and cookies notice at the bottom, and all else is blank white. There is no log-in link. I can access my account through the taskbar icon, but once I sign out to log into another Dropbox account, all I get is the blank page described above.
I do not have this problem with other machines running Windows 10.
Thanks to everyone who participated in getting my technical issue resolved. The response from the Community was excellent and helpful.
The issue has been resolved; the mystery remains.
After a frustrating weekend (which included a hurricane here in Florida) I took the plunge and used Windows 11 Cloud Restore. Whatever setting may have been incorrectly set or whatever file may have been corrected, the computer immediately connected with my Dropbox accounts and I was back in business.
I believe, as do contributors to this support group, the problem resided in this machine.
Regardless...Mission Accomplished!
Your suggestion makes sense. I have disabled the anti-virus and firewall but nothing changed. There is no VPN at play. Your homepage appears just fine but when I click to log-in, the sign-in page is essentially blank. I am open to any other suggestions you may have.
- Walter
Dropbox Staff
Hey HKelley, sorry to jump in here, but have you tried clearing your browser's cache or another browser since you first noticed this?
