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Forum Discussion
iPhone app not opening any file type
The Dropbox app on my iPhone X iOS 12.1.2 wont open any file type. All files sync fine from desktop and show up on the mobile app with a thumbnail image preview, but when tapped to open the loading graphic just keeps spinning. Could have coincided with iOS update.
- Upgrading to iOS 12.1.3 seems to fix the issue!
- I have same problem today
- I have the same problem also.
- Mark
Super User II
As a few of you are having it can I please ask you log a ticket at www.dropbox.com/support and link back to this thread?
Once logged you can track at http://dropbox.zendesk.com
- I’m have same problem on my iPhone! When I use dropbox app and try to open ANY DOCUMENT OR PDF file the app continuously try’s loading the file and is NEVER able to open it. Need help please :-(
- I have the Dropbox app on my iPhone 10, and most of the time I cannot open Dropbox files (of all types) through the app - I just get the spinning wheel forever.
I have been able to open some files here and there - and there is no pattern if I am on WiFi or offline. 90% of the time, the files don’t open either way ... but I do have one here and there that will open.
Both my IOS and the Dropbox app are up to date (no updates available). I have deleted and re-installed the Dropbox app twice.
Can anyone provide a solution to this? - I’m having the same problem. I’ve restarted my phone, I’ve reinstalled the app and it makes no difference.
- Mark
Are you connected to the internet while trying to open then anonymous?
I'm having the same problem too
- I am also having this issue. PDF and Excel files won’t open within the app and won’t open on other platforms like Excel for iPad or a PDF reader. Basically, I can’t access my files. Please help.
I had support from Dropbox and told me to reset the network settings. It worked!
Go to Settings -> General -> Reset -> Reset Network Settings.
After that you'll need to re-enter the wifi password.
- I appreciate that. Resting network settings didn’t seem to work. File preview still stuck on trying to render and exporting gets stuck also. Thanks though.
