Forum Discussion

Helpful | Level 5

7 years ago

How do I prevent Dropbox using so much memory on my computer? I already use SmartSync

How do I prevent Dropbox using so much memory on my computer?

I already use SmarSync.

jay2020
Helpful | Level 5
5 years ago
Dropbox drives me crazy, I think it syncs everything from my computer, I just can't find where I can stop it! I can't find Customer support to help me, it's really bad! all I see is sales AD to ask for upgrade my dropbox. it's been a few weeks, I want to delete Dropbox. it's just so crazy, NOT convenient to use at all!!!
Jay
Dropbox Staff
7 years ago
Hi there, if you’re using Smart Sync, and your files are online-only, then they shouldn’t be taking up any space on your device.

Could you let us know more about this matter with a screenshot showing the space on your computer and why you believe it’s affecting it? Thanks!
- orchidea18
  Helpful | Level 5
  7 years ago
  I meant RAM. Dropbox is usung a lot if RAM- about 350 MB and my computer runs very slow, and is difficult to use. Dropbox uses 5 or 6 times more RAM than any ither program, even after using SmartSync on mist if my files.
  - Jay
    Dropbox Staff
    7 years ago
    Thanks for the clarification. Since RAM and CPU usage are closely related, could you check out the possible symptoms of the excessive RAM amounts in this article.
    
    Let us know how it goes!
    
    Mod note: edited to update link in post [last updated 2022]

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