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Forum Discussion

K0zZ's avatar
K0zZ
Helpful | Level 5
8 months ago

Help Needed: Screenshot Shortcut Key Conflict on Windows 11

Hello, Dropbox Community,   I’m reaching out to the community today because I’m experiencing an issue that has become quite a puzzle for me, and frankly, it’s starting to drive me a bit up the wa...
Desktop
Setting up the apps
Windows
  • K0zZ's avatar
    K0zZ
    8 months ago

    Just to provide an update, I've successfully managed to get the screenshot function working again on this specific keyboard and am sharing this update in case anyone else encounters a similar issue in the future. The resolution involved opening the Logitech Options software, selecting the keyboard, and noting that, by default, the key was assigned to 'Screen Snip' - which was somewhat unusual.

     

    I then changed it to 'Screen Capture'. This adjustment now allows me to use ALT + the screen key to create a snapshot in Dropbox.

     

    Thank you for the assistance, nonetheless.

K0zZ's avatar
K0zZ
Helpful | Level 5

There is a shortcut 100% something + print screen I'm sure I've just forgotten it.. If I just press the print screen key it brings up the snippet tool!

 

I'll have to un-install dropbox and re-install again to find out what is going on 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
K0zZ wrote:

There is a shortcut 100% something + print screen I'm sure I've just forgotten it.. If I just press the print screen key it brings up the snippet tool!

The default functionality for taking a screenshot changed in Windows 11. Previously you could just hit PrtScn and a screenshot would be taken. As you mentioned, that now opens the screenshot tool built-in to Windows. Instead, CTRL-PrtScn will take a screenshot in whichever application has registered to handle them.

  • K0zZ's avatar
    K0zZ
    Helpful | Level 5
    8 months ago

    You know this may sound daft.. but I think my keyboard is lacking the prtscn button!

     

    This could be the issue.. this is driving me mad

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hi K0zZ, are you using a laptop or normal desktop computer?

      • K0zZ's avatar
        K0zZ
        Helpful | Level 5
        8 months ago

        I'm using a normal desktop with an Mx Keys S keyboard.. This is the 2nd keyboard I've had I never had issues with the 1st keyboard this was replaced due to a broken key (not the print screen key btw).. However, I don't think prtscn is working on this keyboard it's not mapped.. maybe I need to manually map it.. anyway not a dropbox issue if it's my k/b

         

        I went to this site https://keyboardtester.io/tester/ pressed all keys and prtscn not highlighting .. hence the issue lol

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