You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

HerbalTea's avatar
HerbalTea
Helpful | Level 5
3 months ago

Having trouble opening the Dropbox desktop app on Windows 11

I started my computer this morning, and Dropbox app did not open. Got a message saying Dropbox not opening and I pressed a button to get it to open but nothing. The message repeated constantly.   ...
Desktop
Install
Setting up the apps
Windows
  • Walter's avatar
    Walter
    3 months ago

    Hey HerbalTea - sorry to hear you're having issues with this.

     

    Could you try installing the desktop app from this page directly after rebooting your computer and let me know how it goes? 

     

    If the issue persists, please send us a screenshot of your computer's taskbar so that we can have a visual too. 

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey HerbalTea - sorry to hear you're having issues with this.

 

Could you try installing the desktop app from this page directly after rebooting your computer and let me know how it goes? 

 

If the issue persists, please send us a screenshot of your computer's taskbar so that we can have a visual too. 

 

Thanks!

HerbalTea's avatar
HerbalTea
Helpful | Level 5
3 months ago

Hi Walter,

 

Yes, this fixed everything. It is all back to how it looked before.

 

Many thanks for your help. Very much appreciated.

 

Best wishes!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Glad to hear it's sorted now HerbalTea 

     

    See you around the Community and have a lovely week ahead!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!