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Forum Discussion

jor2's avatar
jor2
New member | Level 2
25 days ago

Dropbox won't show me the option to make content "available offline".

have installed Dropbox on two MacBooks. On the first one, I can download folders and make them available offline. However, this isn't working on this MacBook Air. I've already uninstalled and reinsta...
Desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
25 days ago

Hey jor2, thanks for posting here today!

 

What is the app's version that you're using, along with its syncing status at the moment?

 

Also, can you send us a screenshot of the options you see, when you right click on a file in your Dropbox folder? Does syncing work otherwise? If you add a file to your Dropbox folder, does it sync to your account on dropbox.com?

 

Let me know more, and we'll take it from there! 

  • jor2's avatar
    jor2
    New member | Level 2
    25 days ago

    https://ibb.co/Gsy7C6P, https://ibb.co/w7tXjF7, here are links to the screenshots. There is nothing in the cue and the options don't show any dropbox related options, eventhough the dropbox folders are right there. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      25 days ago

      Hey jor2, unfortunately we can't access the links due to privacy and security reasons.

       

      Can you try to attach them here either by using the camera-like icon, or by pressing Command-V on your keyboard?

       

      While you're at it, feel free to also try out these steps, to see if they make any difference. 

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