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Forum Discussion

Sydenham's avatar
Sydenham
Explorer | Level 3
2 years ago

Dropbox won't open as I'm getting an error

I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox  when I try to reinstall I keep getting the following message. I am using a Mac. I can log into account on the browser. I have spent hours today trying to sort.  Siobhan

 

Desktop
Error Messages
Install
Mac
Setting up the apps
  • dasty's avatar
    dasty
    2 years ago

    the terminal does not show the password. The cursor on screen will not move, this is the correct behaviour. Just enter your password and press enter and then add the next line by copy/pasting and pressing enter again. Do this until you are finished with all the lines. After having pressed enter after the last line, reinstall the app. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Sydenham, sorry to hear you're having issues with this.

     

    Could you please click on the blue hyperlink and send us the whole error log so that we can have a better visual?

     

    Thanks!

    • Sydenham's avatar
      Sydenham
      Explorer | Level 3
      2 years ago
      See below Walter. To note also that email address for Dropbox account is [removed per the Community's Guidelines]
       
      bn.BUILD_KEY: Dropbox
      bn.VERSION: 167.4.4719
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
      bn.is_frozen: True
      machine_id: fe376965-90dd-5e47-b235-c7d7b65e5511
      pid: 51650
      ppid: 1
      uid: 501
      user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
      effective_user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
      euid: 501
      gid: 20
      egid: 20
      group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
      effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
      DYLD_LIBRARY_PATH: None
      cwd: '/'
           real_path='/'
                  mode=0o40755 uid=0 gid=0
           parent mode=0o40755 uid=0 gid=0
      HOME: '/Users/siobhandenham'
      appdata: '/Users/siobhandenham/.dropbox/instance1'
               real_path='/Users/siobhandenham/.dropbox/instance1'
                      mode=0o40700 uid=501 gid=20
               parent mode=0o40755 uid=501 gid=20
      dropbox_path: '/Users/siobhandenham/Library/CloudStorage/Dropbox'
                    real_path='/Users/siobhandenham/Library/CloudStorage/Dropbox'
                          not found
                    parent mode=0o40755 uid=501 gid=20
      sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                            mode=0o100755 uid=501 gid=20
                      parent mode=0o40755 uid=501 gid=20
      trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                            not found
                      parent not found
      tempdir: '/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
               real_path='/private/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
                      mode=0o40700 uid=501 gid=20
               parent mode=0o40755 uid=501 gid=20
      Traceback (most recent call last):
        File "dropbox/client/main.pyc", line 5172, in _setup_root_for_account
        File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
        File "dropbox/foundation/futures/basic.pyc", line 853, in result
        File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
      dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘.}

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the quick response, Siobhan - much appreciated!
         

        Can you please quit the desktop app, reboot your computer and the relaunch the Dropbox desktop app again?

  • Ricky sas's avatar
    Ricky sas
    Explorer | Level 3
    2 years ago

    I cant't loging , did the preference steps but nohing.

    got this messg 

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 177.4.5399
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
    bn.is_frozen: True
    machine_id: 39e0afe7-e0e6-5c09-9bcc-87dab6b88de6
    pid: 32715
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='Ricky', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ricardo S. ***', pw_dir='/Users/Ricky', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='Ricky', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ricardo S. ***', pw_dir='/Users/Ricky', pw_shell='/bin/bash')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Ricky', '_serialnumberd'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Ricky', '_serialnumberd'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/Ricky'
    appdata: '/Users/Ricky/.dropbox/***'
    real_path='/Users/Ricky/.dropbox/*****'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40700 uid=501 gid=20
    dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'
    real_path='/Users/****/Library/CloudStorage/Dropbox'
    not found
    parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/59/sx35ygt11z35_36j_nm4w38w0000gn/T'
    real_path='/private/var/folders/59/sx35ygt11z35_36j_nm4w38w0000gn/T'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
    File "desktop/dropbox/client/main.py", line 5349, in _setup_root_for_account
    File "desktop/dropbox/sync_root/helpers.py", line 514, in get_root_for_account
    File "desktop/dropbox/foundation/futures/basic.py", line 857, in result
    File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception
    dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No se encontró ningún proveedor de archivos con el identificador com.getdropbox.dropbox.fileprovider/05919eb4-cd51-425b-9d84-250c5e335753." UserInfo={NSLocalizedDescription=No se encontró ningún proveedor de archivos con el identificador com.getdropbox.dropbox.fileprovider/05919eb4-cd51-425b-9d84-250c5e335753.}

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Ricky sas, thanks for posting here today!

       

      Did you try quitting the app and relaunching it at all?  Could you check if this persists after rebooting your computer?

       

      In any case, please keep me posted!

  • kennlu's avatar
    kennlu
    Explorer | Level 3
    2 years ago

    Just upgraded to 2TB, downloaded and installed dropbox app, but it won't start after a few minutes loading and displayed error message box with the following. I tried to enable full disk access and accessibility under privacy and security, but the problem is still not solved. 

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 182.4.6427
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 64
    bn.is_frozen: True
    machine_id: d555a2f3-6ab6-5f79-b49a-1e7fc5246835
    pid: 38795
    ppid: 1
    uid: 924697981
    user_info: pwd.struct_passwd(pw_name='uqylu7', pw_passwd='********', pw_uid=924697981, pw_gid=411385356, pw_gecos='Yang Lu', pw_dir='/Users/**', pw_shell='/bin/CustomShellStaff')
    effective_user_info: pwd.struct_passwd(pw_name='uqylu7', pw_passwd='********', pw_uid=924697981, pw_gid=411385356, pw_gecos=', pw_dir='/Users/***', pw_shell='/bin/CustomShellStaff')
    euid: 924697981
    gid: 411385356
    egid: 411385356
    group_info: failed
    effective_group_info: failed
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/***'
    appdata: '/Users/***/.dropbox/instance1'
    real_path='/Users/****/.dropbox/instance1'
    mode=0o40700 uid=924697981 gid=411385356
    parent mode=0o40755 uid=924697981 gid=411385356
    dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'
    real_path='/Users/***/Library/CloudStorage/Dropbox'
    not found
    parent mode=0o40755 uid=924697981 gid=411385356
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=924697981 gid=411385356
    parent mode=0o40755 uid=924697981 gid=411385356
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/pw/fw_z_3p14jd39vy45bh5jsl0vjvjbx/T'
    real_path='/private/var/folders/pw/fw_z_3p14jd39vy45bh5jsl0vjvjbx/T'
    mode=0o40700 uid=924697981 gid=411385356
    parent mode=0o40755 uid=924697981 gid=411385356
    Traceback (most recent call last):
    File "desktop/dropbox/client/main.py", line 5467, in _setup_root_for_account
    File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
    File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
    File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 123, in set_result_or_convert_exception
    dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/36475923-5be7-4e20-9c15-b829112789a5’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/36475923-5be7-4e20-9c15-b829112789a5’.}

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi kennlu, sorry to hear about that! 

       

      If you haven't tried that already, could you try to quit the desktop app, reboot your computer and then relaunch the Dropbox desktop app again?

       

      If this doesn't work, can I send you an email then?

       

      Keep me posted! 

      • kennlu's avatar
        kennlu
        Explorer | Level 3
        2 years ago

        Hi Megan, 

         

        Thanks for the speedy reply. I did try to reboot the system too and still, it is not working. Feel free to send an email. 

         

        Thank you

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