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Forum Discussion

daedalus's avatar
daedalus
Helpful | Level 6
8 years ago

Dropbox Update constantly asking for hard disk permission every 30-60 minutes in windows 10

This is not really an error message, but I couldn't think of a better category for this issue.

 

Within the last few days, dropbox has been acting strangely. I have been getting permission pop-ups every 30-60 minutes from "Dropbox Update" asking for permission to access files on my hard disk. Regardless of clicking yes or no, it still continues to pop up. I have not changed anything between the time that it did work and now, as far as folder locations, so file permissions should not be a problem as they DID work and have access in the past.

 

There are no presentable error messages, and floating the mouse pointer over the dropbox tray icon displays: "Version 14.4.19 - Up to date", so I'm confused as to why the updater is constantly asking for access permissions, let alone so frequently.

 

Any ideas?

Desktop
Error Messages
Setting up the apps
  • marc64's avatar
    marc64
    5 years ago

    Happy to note that full unsinstall of my previous version (102.4.431) and install of today's latest (103.4.383) did the trick!

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago

    Sounds like the Dropbox client is trying to update itself but failing, then continuing to try again repeatedly. Something must be preventing the update from succeeding. The "Up to date" message isn't referring to your client version, but the sync status of your files. The latest releases are 15.4.22 for stable and 16.3.27 for beta.

     

    Try a manual update instead, by installing the latest version of Dropbox.

    • daedalus's avatar
      daedalus
      Helpful | Level 6
      8 years ago

      @Rich You're right. Upon downloading the installer and attempting an update, I now receive the error message "Dropbox Update installation failed with error 0x80004002". This happens for both the online and offline installers. Deactivating my antivirus does nothing to help the situation. I'm at a loss as to what to do.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        8 years ago
        That's a Windows error code. Google it and you'll likely get a lot of hits.
  • LawrenceLau's avatar
    LawrenceLau
    New member | Level 2
    8 years ago

    Same here.

    Attempts to update dropbox online or offline resulted in the Windows error 0x80004002.

    Uninstalled Dropbox, restarted Windows, re-installed Dropbox from scratch. Restart windows. Seems OK so far. Best of luck.

    • marc64's avatar
      marc64
      Helpful | Level 5
      5 years ago

      This error 0x8000 issue is now happening on the lasted Win 10.  :-(

       

         

      • marc64's avatar
        marc64
        Helpful | Level 5
        5 years ago

        Happy to note that full unsinstall of my previous version (102.4.431) and install of today's latest (103.4.383) did the trick!

         

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