You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

stephenbigcuddles's avatar
stephenbigcuddles
Explorer | Level 3
2 years ago

Dropbox update android

Dropbox will not allow files to be opened, says needs update. Cannot see how to update the app.
Android
Mobile
Tablet
  • Walter's avatar
    Walter
    2 years ago

    You should be able to find the relevant option in the app's settings

    Luckystar1952  

     

    On your Android device, follow these steps: 


    1. Tap the menu icon in the upper-left corner of the screen
    2. Select "Settings"
    3. Select “Clear Cache”

     

    Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

Luckystar1952 's avatar
Luckystar1952
Helpful | Level 5

I have version 326.2.4 Dropbox app on my android phone. All of a sudden, every time I want to open something from the Dropbox app into Word, I get a message that I need to update the Dropbox app. I still have plenty of space in my free account, and don't want to upgrade. I do not see anywhere to UPDATE (not upgrade) the app. Can someone help?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there Luckystar1952 , thanks for flagging this with us.

 

Could you please clear the app's cache and let us know if this persists?

 

If it does, I'd appreciate a screenshot too. 

  • Luckystar1952 's avatar
    Luckystar1952
    Helpful | Level 5
    2 years ago
    Thanks. I did that and it worked. I have a Samsung Galaxy S23+. Seems like the issue affected all Samsung users.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      That's great to hear, Luckystar1952 ! 

       

      If you need anything else, make sure to let us know.

       

      Have an awesome day!

      • kn03del's avatar
        kn03del
        Explorer | Level 4
        2 years ago

        Same problem, solution doesn't work for me (Samsung Galaxy Note 10+, all latest updates).

         

        - opening via dropbox app > Word = "read only" message

         

        - opening via dropbox app > Microsoft 365 (Office)" app = no such message window, but when trying to save (either disk icon or via check-icon and then "<--" icon I can only save as Copy.

         

        I un-/re-installed the dropbox app and repeatedly deleted local files (app data / cache).

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey kn03del, what is the exact OS version of your device?

       

      If uninstalling and reinstalling the app didn't help, can we send you an email, so we can take a closer look?

      • kn03del's avatar
        kn03del
        Explorer | Level 4
        2 years ago
        Thanks for getting back to me on this. My OS is Android 12 Build SP1A.210812.016.N975FXXS8HWC5. I'd be happy to help by mail.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!