You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

stephenbigcuddles's avatar
stephenbigcuddles
Explorer | Level 3
2 years ago

Dropbox update android

Dropbox will not allow files to be opened, says needs update. Cannot see how to update the app.
  • Walter's avatar
    Walter
    2 years ago

    You should be able to find the relevant option in the app's settings

    Luckystar1952  

     

    On your Android device, follow these steps: 


    1. Tap the menu icon in the upper-left corner of the screen
    2. Select "Settings"
    3. Select “Clear Cache”

     

    Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!