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Forum Discussion

JennJD10's avatar
JennJD10
Explorer | Level 4
3 years ago

Dropbox to Goodnotes 5

I have always been able to export files from Dropbox to Goodnotes using  SHARE-EXPORT FILE and then chosing the Goodnotes icon from the list.  As of today the Goodnotes icon no longer appears in this list of ways to share the file.  I have tried differents options to reactive this. No luck.  Any ideas what's going on?  Has a recent update eliminated this option?  Even in Goodnotes  the option to import from Dropbox is not offered. Can anyone help to resolve this issue. I  really need to be able to communcate between these two apps for  my work.

Export
Mobile
Setting up the apps
Third Party Integrations
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey JennJD10, how are you today? 

     

    Let's see what we can find on this, although it sounds like Goodnotes might have changed the way they interact with us. 

     

    Can I ask if you're using iOS or Android? Any screenshots you want to send my way are definitely welcome. 

     

    Keep me posted, and we'll take it from there.

    • Regpet's avatar
      Regpet
      Explorer | Level 4
      3 years ago

      I have the same problem - I am using ios 16 (but it was the same problem with ios 15)

      any solution

      best regards

      Peter

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Regpet! I hope you’re doing well. 

         

        Did the option to export your files to Goodnotes disappear all of a sudden or was there any type of update that could have affected this? 

         

        Have you, by any chance, tried to reinstall Goodnotes on your mobile device and nothing changed?

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