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Forum Discussion

Rob S.47's avatar
Rob S.47
Helpful | Level 6
2 months ago

Dropbox stopped working on iPad, deleted and reinstalled, will not login.

On my iPad, I could not sign in to dropbox and use it as I have been for the last several years. I kept getting a spinning circle telling me it was trying to sign out. I close the app, then reopened it, same thing it would not log out so I could log back in again.

I deleted the app and reinstalled it and now it will not allow me to log back in. It says my provided user information is not valid.

I know I have the email and password correct I used it on another device.

Any known issues?

Error Messages
Install
iOS
Mobile
  • Rob S.47's avatar
    Rob S.47
    2 months ago

    I'm entering my email and password manually.

    I'm sorry to have wasted everyone's time, as it turns out it was a problem with my password program. I fixed it and can login.

    Thanks for all the support.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    What is the operating system on the iPad and version of Dropbox?

    • Rob S.47's avatar
      Rob S.47
      Helpful | Level 6
      2 months ago

      iPadOS 15.8.2

      DB 400.2

       

      The App Store stated it was compatible with the iPad before I installed it.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 months ago

        It should work....

         

        Have you tried to delete the app, reboot and press and hold the side buttons till Apple icon appears and then reinstall?

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