You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
giobertelli
12 months agoExplorer | Level 3
Dropbox on macOS is using too much RAM while just sitting idle
I checked how much RAM I was using at the moment. The only open apps I have are Safari, HandBrake, Bbedit and Word. Neither of those is using any file hosted on dropbox nor is any app uploading or downloading anything. The only dropbox open process is the one sitting idle in the menu bar.
This is completely unacceptable as any other cloud service app uses at most 55MBs (as of now Google Drive process is using 55.2 MBs and OneDrive, managing two different accounts, is currently using 45MBs).
I'm using an updated macOS version (14.2) on a 2020 M1 MacBook Air. Dropbox app version is 188.4.6302.
- MeganDropbox Staff
Hey there, giobertelli, let's jump right into this!
Do you use the new File Provider version for Dropbox where your Dropbox folder is located in ~/Library/CloudStorage?
If you locate your Dropbox folder, and then select Get Info, how many files do you see in said folder?
I'd also suggest you take a look at this Help Center article.
Let me know more, and we'll take it from there!
- giobertelliExplorer | Level 3
Thanks for the help page, but I had already checked it.
I'm nowhere near that 300000 file amount, also because I'm on a free account.
About the Dropbox folder in ~/Library/CloudStorage:
298.409.100 bytes (298,7 MB on disk), 136 items
Current Dropbox RAM usage: 363,6 MBs... It's currently the highest RAM user on my PC at the moment.
- WalterDropbox Staff
Hey giobertelli - sorry to jump in here, but did you reboot your computer since you first noticed this?
- dandidHelpful | Level 6
Mines currently using 8.42Gb! or ram. I dream, of 300mb only. WTH is going on with this app? I'm on a Macbook Pro M3Pro
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!