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Forum Discussion
Dropbox causing Mac desktop to freeze or slow down
Does anyone else get major slow down or freezing with rainbow wheels when dropbox is installed on Mac desktop using Mohave 10.14.3?
I have an imac 2015, running Mojove, without a problem. Installed Dropbox and entire system would freeze within minutes of boot. I started imac in safe mode.. no problem. Removed Dropbox from login applications and have not turned it on.. and my mac no longer freezes.
I am headed to the solution
- Mark
Super User II
Nothing here....
Which version of Dropbox you on?
Is it a standard install with no symlinks/junctions etc. and on your main internal hard drive?
- Lusil
Dropbox Staff
i tried to sign onto my drop box account on Safari on my iMac and it is locked up and locked in. everytime i open Safari, it has defaulted to the DropBox website and becomes totally unresponsive. I have to force quit the app.
- Lusil
There's an issue with Dropbox Mac where I am unable to use any finder/file system files without getting a spinning beach ball for 20 seconds. It makes my computer unusable.
I've done a bit of investigation, and if I pause syncing the problem persists, but if I quit the client in the menu bar the problem goes away. It comes back again as soon as I re-launch
It's the same (unresolved) issue mentioned here (ages ago):I'm on Catalina 10.15.3 (19D76)
Dropbox Mac v96.4.172
Also, support sucks. I clicked "Contact support" so many times before realising I can't contact support. Don't call it "Contact Us" if you don't let me contact you!!
I opened a support request, which was merged to another thread, and i'm not able to reply to the thread i was merged into.
What I would like in order of preference:
1. Mac client that doens't freeze my machine
2. Ability to contact support3. If I can't contact support, and have to launch a community post instead, actual help rather than closing thread and merging it into one started over a year ago that still isn't resolved, presumably to help with KPIs on support threads.
4. The unresolved thread from over a year ago to not have a "solution" posted by dropbox staff, because as mentioned further down the thread, it's not been resolved, and following that dropbox staff said they would remove the "solution" tag.5. Locations and Labels in the discussion threads that actually allow users to express their problems - if the only support is discussions, and the only discussion topics are all rosy, it makes it hard to figure out even where to begin!
Just don't make it so hard :(
- Lusil
Hi there tristanl, thanks for nudging us on the Dropbox Community. At first, I moved your post to this thread, just to keep troubleshooting consistent.
Since you've checked that this stops after quitting the desktop app - great work with the investigation by the way! - could you make sure that you don't have any pending updates on your OS?
Could you also see how many files you have in your Dropbox folder by right-clicking and having a look at the Dropbox folder's Get info window?
Let me know what you find, thanks!
