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Marcocap's avatar
Marcocap
Helpful | Level 6
7 years ago

Dropbox became very slow and freezes after iOS 12 update

After the update to iOS 12 on my iPhone 7 Dropbox started to behave really bad. It freezes very often, minutes of charging time to just show me a portion of the files in the folder I’m working on. Alr...
Mobile
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  • DavidZ's avatar
    DavidZ
    7 years ago

    Quick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.

    The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).

    Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff

Hey EricMeisel, sorry to hear about any inconvenience this may have caused you; let me submit your report to a team specialist, who’ll look into the issue you’re facing in more depth. In order to further assist you on the matter, I’ve made sure to reach out to you on my end via email, in order to investigate this discrepancy a bit more closely.

Whenever you find some spare time, please check your inbox for my email & I’ll make sure to promptly follow-up with you asap. I hope that this is- even slightly- helpful to you & I’ll be awaiting your next reply on our email correspondence. Thanks in advance!

DavidZ's avatar
DavidZ
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Quick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.

The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).

Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.

  • AwpDk's avatar
    AwpDk
    Explorer | Level 4
    7 years ago
    Great. Can wait for the update! :-)
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey there AwpDk and everyone affected by this (users on iOS 12+ with more than 25 starred files) - thanks for your reports and patience on this matter.

      I am just writing to let you know that this update is now live and you should be able to download it from your iPhone's (or iPad's) app store. If you don't see it right away, please try again in a few hours. 

      Thanks again for you diligence and have a wonderful week ahead! 

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