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Forum Discussion

Daniella1's avatar
Daniella1
New member | Level 2
4 years ago

DropBox App not opening. Only Finder opens.

I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on th...
Desktop
Mac
Setting up the apps
  • aewen's avatar
    aewen
    4 years ago

    I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked! 

aewen's avatar
aewen
Helpful | Level 5
4 years ago

This is happening to me as well, as of this morning. I restarted my Mac and it opened the app, but once I clicked out of it, it never opened again. Let me know if you find anything out. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hey Daniella1 and aewen, thanks for reaching out to us!

    Can you try going to the Dropbox application's preferences and from the 'general' tab, change the 'open folders in' setting to 'Dropbox desktop app' and let me know if it works?

    Thanks!

    • mf2022's avatar
      mf2022
      New member | Level 2
      3 years ago

      Hello. My Dropbox icon in the tools bar (on Mac) does not have that "open in" option under Preferences- General. Please advise.

      • mf2022's avatar
        mf2022
        New member | Level 2
        3 years ago

        Never mind. I see the conversations stating that the app no longer works and must be accessed through the finder. Bummer! Hoping they reinstate the app soon. Thank you for your help. 

    • aewen's avatar
      aewen
      Helpful | Level 5
      4 years ago

      I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked! 

    • nicolelenadipaolo's avatar
      nicolelenadipaolo
      New member | Level 2
      2 years ago

      This didn't work for me. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi nicolelenadipaolo, welcome to our Community! 

         

        Since this thread a bit lengthy, could you clarify the exact steps you tried, that didn't work out for you?

         

        Also, any additional info as to the issue you're experiencing, the OS on the device you're using, and Dropbox version are most definitely welcome. We need all the info we can get, in order to get to the bottom of this. 

         

        Keep me posted!

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