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pierostz's avatar
pierostz
New member | Level 2
7 years ago

Dropbox + Bitlocker issue

Hello there, I have several computers using Dropbox for Business with the configuration below. - OS SSD where the Windows 10 Dropbox app is installed. - Data HDD where the Dropbox folder is locate...
Desktop
dropbox business
Error Messages
Setting up the apps
Third Party Integrations
  • Elixir's avatar
    Elixir
    7 years ago

    Hey pierostz, Is BitLocker auto-unlock turned on for the HDD drive (where your Dropbox folder is located)? 

    If the Re-link Dropbox message still appears after turning on BitLocker auto-unlock, there is a lag between your HDD drive mount/BitLoccker unlock and Dropbox startup. In that case, only solution is to disable Dropbox auto startup with the system/OS, and lauch Dropbox manually once the drive is mounted and BitLocker is unlocked. 

Elixir's avatar
Elixir
Star | Level 19
7 years ago

Hey pierostz, Is BitLocker auto-unlock turned on for the HDD drive (where your Dropbox folder is located)? 

If the Re-link Dropbox message still appears after turning on BitLocker auto-unlock, there is a lag between your HDD drive mount/BitLoccker unlock and Dropbox startup. In that case, only solution is to disable Dropbox auto startup with the system/OS, and lauch Dropbox manually once the drive is mounted and BitLocker is unlocked. 

  • pierostz's avatar
    pierostz
    New member | Level 2
    7 years ago

    Hey there Elixir,

    I appreciate your reply.

    Auto-unlock is turned on normally. So I guess the problem here is the delay to mount the HDD.

     The solution you are providing is a workaround I guess, but I would love to find  better approach to this. 

    Thanks

      • pierostz's avatar
        pierostz
        New member | Level 2
        7 years ago

        Hey Elixir, I can't thank you enough for your replies.

        Unfortunately not having a domain controller in the said network forces me to implement the solution to each and every one computer in the network. The hours overhead is something I don't want to consider right now.

        I guess I am going to speak with Dropbox support directrly to see if this is a bug of some sort that can be resolved internally.

        Thanks

         

         

         

         

         

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