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pierostz's avatar
pierostz
New member | Level 2
7 years ago

Dropbox + Bitlocker issue

Hello there,

I have several computers using Dropbox for Business with the configuration below.

- OS SSD where the Windows 10 Dropbox app is installed.

- Data HDD where the Dropbox folder is located (Internal HDD).

- Both drives encrypted with Bitlocker.

What I am experiencing is after  a restart the computer asks to Re-link the Dropbox folder, as if the internal HDD is not there. The HDD though is normally accessible without any issues.

Thanks

 

 

 

Desktop
dropbox business
Error Messages
Setting up the apps
Third Party Integrations
  • Elixir's avatar
    Elixir
    7 years ago

    Hey pierostz, Is BitLocker auto-unlock turned on for the HDD drive (where your Dropbox folder is located)? 

    If the Re-link Dropbox message still appears after turning on BitLocker auto-unlock, there is a lag between your HDD drive mount/BitLoccker unlock and Dropbox startup. In that case, only solution is to disable Dropbox auto startup with the system/OS, and lauch Dropbox manually once the drive is mounted and BitLocker is unlocked. 

  • Elixir's avatar
    Elixir
    Star | Level 19
    7 years ago

    Hey pierostz, Is BitLocker auto-unlock turned on for the HDD drive (where your Dropbox folder is located)? 

    If the Re-link Dropbox message still appears after turning on BitLocker auto-unlock, there is a lag between your HDD drive mount/BitLoccker unlock and Dropbox startup. In that case, only solution is to disable Dropbox auto startup with the system/OS, and lauch Dropbox manually once the drive is mounted and BitLocker is unlocked. 

    • pierostz's avatar
      pierostz
      New member | Level 2
      7 years ago

      Hey there Elixir,

      I appreciate your reply.

      Auto-unlock is turned on normally. So I guess the problem here is the delay to mount the HDD.

       The solution you are providing is a workaround I guess, but I would love to find  better approach to this. 

      Thanks

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