We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Sleepless Digital's avatar
Sleepless Digital
Helpful | Level 6
2 years ago

Constant "Permission to update" request on Windows

Getting a "permission to update" request from Windows (10 Pro) about every 30 minutes. Regardless of me clicking yes, or cancel, the request pops up all the time. Any ideas?

  • Hi Adrian-

    I ended up having to uninstall/reinstall DB. I timed it for some downtime because the re-syncing took about 8 hours, but it did fix the issue. I hope it works for you. - Cheers-

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Sleepless Digital, thanks for bringing this to our attention.

     

    Are these update requests about the Dropbox app? 

     

    Can you please send us a screenshot, so we can have a look at this?

     

    Thanks in advance!

    • Sleepless Digital's avatar
      Sleepless Digital
      Helpful | Level 6

      Here are a couple - one showing the constant attempts and the other showing the details of the request.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi Sleepless Digital, thanks for the screenshots! 

         

        In general, the Dropbox desktop application requires admin privileges to be installed on a machine, and this would also include any new updates for the app itself for it to function properly.

         

        Is it possible that you're using the app without admin rights in this case? Also, what is the version of the app that you currently have installed? 

         

        You can find this by locating your Dropbox icon, on your task bar, next to your WiFi and hovering your mouse over it.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!