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Forum Discussion
Can't update to new shared workspace (2021 edition)
I had the exact problem described in the locked thread with the same title. I am running Windows 10 Pro 64-bit
Can't update to new shared workspace (https://www.dropboxforum.com/t5/Dropbox-files-folders/Cant-updated-to-new-shared-workspace/td-p/316438)
I had a personal Dropbox account and was invited to join a shared business workspace. I chose the option to combine accounts (because the installer assumes that your existing account must become the business one and you should create a new personal account. There is no offer to do it the other way around!)
But the installation process stops with a message box titled "Can't sync Dropbox account" and content like "Your account can't be updated to the new *** shared workspace. To continue syncing your Dropbox account, Close the following files or folders;
- Jay
Dropbox Staff
Hi nicolasnoakes, thanks for posting on the Community!
It does sound like the anti-virus software was monitoring the Dropbox folder, preventing any changes to the folder itself, so that's why quitting the software helped.
We appreciate your comments and believe this will help other users with similar issues. That solution helped me!
Like @nicolasnoakes I had a similar problem, but am only running Windows Defender with Windows 10 Home 64-bit OS.
I turned off the Microsoft Defender Firewall and voila! Problem solved.
Dropbox error:
Your account can't be updated to the new VH Home Buyers shared workspace. Some files are being used by other applications:
Windows Explorer
To sync your files, all Windows Explorer windows, and try again- Megan
Hey vghb, let's jump right into this!
Have you tried accessing your device's task manager, and manually closing all programs?
You'd also want to restart the device & ensure programs at start up are disabled, including any antivirus, Firewall, etc that could be blocking Dropbox.
Keep me updated!
Yeah, several times. I even uninstalled then reinstalled it but same error occurs. Did all the basic troubleshooting but same results.
