You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
organik
2 years agoHelpful | Level 6
Can't update to file provider version
M2 MacBook Air Sonoma 14.1
Dropbox asks about the update, I start the process. When it gets to the "give dropbox permissions" part, dropbox already has permissions set, I click OK...dropbox immediately quits and restarts, I login, back to regular version of Dropbox with the option to try file provider. Same thing every time I try. I have rebooted several times, and reinstalled Dropbox twice. No change.
- I realized there was already a Dropbox folder in CloudStorage, so I deleted that and tried the install again. It worked, no crash. Everything working fine now. I know old Dropbox would warn and rename existing folders, this version crashes.
- HannahDropbox Staff
Hey organik, thanks for bringing this to our attention.
If you go through the app's preferences and check the sync tab, what's the location of your Dropbox folder?
And if you hover over your Dropbox icon, which version do you have installed?
Let me know and we'll go from there.
- organikHelpful | Level 6
Dropbox is located in my home folder.
Installed version is 187.2.4544
Thanks for your help.
- HannahDropbox Staff
Thanks for the update, organik.
Can you also confirm that Dropbox has full disk access? Is that already done?
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!