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jkc-muc's avatar
jkc-muc
Explorer | Level 4
4 months ago

Can't sign into Dropbox desktop app on Mac OS Sequoia

Hi - since upgrading to macOS Sequoia (version 15.0) I can no-longer use Dropbox on my Mac.

It works on my other devices and I can also login to the website.

 

I signed out then signed into Dropbox on the Mac but this is as far as it gets:

Advice gratefully received.

 

 

 

 

desktop
Install
Mac
Setting up the apps
  • DBX_Pedro's avatar
    DBX_Pedro
    3 months ago

    Hi jkc-muc ,

     

    Thanks for reaching out. 

     

    Could you please try doing this: 

     

    • Look for search bar
    • Then type terminal
    • When the terminal windows opens:
    • Type the following command

    sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

     

    It will ask you for the password of the Mac next

    After this is done can you please see if the issue persists in the dropbox app ?

     

    Can you please test this and get back to us?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi jkc-muc, thanks for bringing this to our attention.

     

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

     

    Keep me updated with any progress!

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