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Forum Discussion

Explorer | Level 4

2 months ago

Can't sign into Dropbox desktop app on Mac OS Sequoia

Hi - since upgrading to macOS Sequoia (version 15.0) I can no-longer use Dropbox on my Mac.

It works on my other devices and I can also login to the website.

I signed out then signed into Dropbox on the Mac but this is as far as it gets:

Advice gratefully received.

Setting up the apps

DBX_Pedro
2 months ago
Hi jkc-muc ,

Thanks for reaching out.

Could you please try doing this:

Look for search bar

Then type terminal

When the terminal windows opens:

Type the following command

sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

It will ask you for the password of the Mac next

After this is done can you please see if the issue persists in the dropbox app ?

Can you please test this and get back to us?

Jay
Dropbox Staff
2 months ago
Hi jkc-muc, thanks for bringing this to our attention.

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Keep me updated with any progress!
- jkc-muc
  Explorer | Level 4
  2 months ago
  Hi Jay,
  
  Which link?
  - Jay
    Dropbox Staff
    2 months ago
    Apologies, the link didn't get attached correctly. This is the link.

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