We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

libbyw214's avatar
libbyw214
New member | Level 2
4 months ago

Upgraded plan to Plus, but storage still only says 2GB

I just bought and upgraded my basic plan to the Plus plan, but my storage says I still only have 2GB. I also still do not have access to the help features even though I upgraded, so I cannot access t...
Dropbox Plus
Plans
Quota
Storage space
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi libbyw214, thanks for bringing this to our attention

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
 

This will help me to assist further!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!