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paulflute's avatar
paulflute
Explorer | Level 4
2 years ago

Storage Space

Hi all.. I have a 13.5 gig storage on my account but I am suddenly unable to upload even to 2 gig.. I have an important work file that I can't even access..   I was a very very early dropbox ...
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Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hi paulflute, is it a shared folder, or a shared link? 

     

    Provided it's a shared folder, you should be able to view it using your sharing tab. Can you calculate its size using these steps, and let me know more? 

paulflute's avatar
paulflute
Explorer | Level 4

Hi Nancy. Thanks for your reply.

I don't know the size of the folder because his link just takes me to the page in the first image saying i need to buy more space..

I can copy the link in  here for you.? Maybe you can see from your side.? Should I do that in this thread.? 

Thanks paul

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi paulflute, is it a shared folder, or a shared link? 

 

Provided it's a shared folder, you should be able to view it using your sharing tab. Can you calculate its size using these steps, and let me know more? 

  • paulflute's avatar
    paulflute
    Explorer | Level 4
    2 years ago

    Hi Megan.. thanks for your links.. the problem is solved..

    I was able to see the size there and the folder is 20 gig..

    I will contact my colleague and ask him to remove the unnecessary..

    I only need 4 small files for the work he needs from me..

    Thanks everyone for your help..  ;9) paul

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Always happy to help paulflute.

       

      If you need anything else, you know where to find me!

  • danyboy's avatar
    danyboy
    Explorer | Level 3
    7 months ago

    Megan,

    I am having the same problem. This is extremely frustrating!!

    Here are the screenshots to prove that Dropbox is miscalculating and penalizing me. It is so frustrating that I can't contact support. Please let me know what the fix is. Thank you!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hi there danyboy - thanks for bringing this to our attention.

       

      Could you let us know when exactly you're getting the prompt of your second screenshot?

       

      Have you tried clearing your browser's cache or using another browser by the way?

      • danyboy's avatar
        danyboy
        Explorer | Level 3
        7 months ago
        Yes I've tried on 2 devices, one of which has never logged in to Dropbox.
        I am trying to join a small shared folder (much less than my supposed available space)

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