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dave99's avatar
dave99
Helpful | Level 6
3 years ago

Space usage is wrong

Hi all,   Any and all help appreciated guys - I've got 109GB of storage of which a 100GB 12 month freebie is about to end. I've had a clear out and on my pc the total file size is now 365MB but d...
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  • dave99's avatar
    dave99
    3 years ago

    Finally resolved - there was a hidden folder I couldn't access without the direct address for it's location. Contents deleted and now my account is reporting the correct usage.

    Thanks everyone here, Jay, Joni and the Dropbox engineers for helping to resolve this.

dave99's avatar
dave99
Helpful | Level 6
3 years ago
Thanks, found the info but no backups set on any of my devices. Tried setting a backup on each device and then deleting them incase the system has got stuck somehow but still the same.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey dave99, thanks for joining our Community!

     

    Would you mind sending us a screenshot of what you see in your Backups page here?

     

    Thanks!

    • dave99's avatar
      dave99
      Helpful | Level 6
      3 years ago

      Hi Hannah,

       

      Thanks for taking the time to help - here you go

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi dave99, is it possible that the changes you made, have yet to sync to your account online? 

         

        What does your syncing status report? 

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