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Forum Discussion

dave99's avatar
dave99
Helpful | Level 6
3 years ago

Space usage is wrong

Hi all,   Any and all help appreciated guys - I've got 109GB of storage of which a 100GB 12 month freebie is about to end. I've had a clear out and on my pc the total file size is now 365MB but d...
Dropbox Basic
Quota
Storage space
  • dave99's avatar
    dave99
    3 years ago

    Finally resolved - there was a hidden folder I couldn't access without the direct address for it's location. Contents deleted and now my account is reporting the correct usage.

    Thanks everyone here, Jay, Joni and the Dropbox engineers for helping to resolve this.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
dave99 wrote:

... total file size is now 365MB but dropbox is reporting 11.7GB used (see first snip) and I keep getting emails telling me I'll be over my storage quota...

You likely have the backup feature enabled. Check your Backups page.

dave99's avatar
dave99
Helpful | Level 6
3 years ago
Thanks for the reply Rich, I did have a backup set but I deleted that as part of the clear out, could it still be active or does deleting the backup disable it? If not I can't find a setting to disable the backups
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    dave99 wrote:
    If not I can't find a setting to disable the backups

    First link I posted in my reply.

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