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Forum Discussion
dave99
3 years agoHelpful | Level 6
Space usage is wrong
Hi all,
Any and all help appreciated guys - I've got 109GB of storage of which a 100GB 12 month freebie is about to end. I've had a clear out and on my pc the total file size is now 365MB but d...
- 3 years ago
Finally resolved - there was a hidden folder I couldn't access without the direct address for it's location. Contents deleted and now my account is reporting the correct usage.
Thanks everyone here, Jay, Joni and the Dropbox engineers for helping to resolve this.
Rich
3 years agoSuper User II
dave99 wrote:
... total file size is now 365MB but dropbox is reporting 11.7GB used (see first snip) and I keep getting emails telling me I'll be over my storage quota...
You likely have the backup feature enabled. Check your Backups page.
- dave993 years agoHelpful | Level 6Thanks for the reply Rich, I did have a backup set but I deleted that as part of the clear out, could it still be active or does deleting the backup disable it? If not I can't find a setting to disable the backups
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