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Forum Discussion

Queen22's avatar
Queen22
Helpful | Level 5
3 years ago

Referrals ineligible

Hello,   I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Quota
Referrals
Storage space
  • Megan's avatar
    Megan
    3 years ago

    Hi Queen22, let's see what I can do to help! 

     

    I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

     

    Cheers! 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Queen22 wrote:

I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible.

Did they each download and install the Dropbox application on a unique computer? If not, the referral will be marked as ineligible. Note that mobile devices do not count towards referrals.

Dorian_C's avatar
Dorian_C
Explorer | Level 3
2 years ago

Hi, I sent out three referrals today. One of them worked fine, the other two both resulted in "Ineligible" tags in my "From Referrals" section. At least one of those two users is certain he had never had an account, the third person might have had a prior account, she's not sure. So at least 2 of the 3 should definitely have worked. We think the third should have also, but aren't absolutely certain on that.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Dorian_C, let's jump right into this! 

     

    In order for us to have a closer look into this, I'd need some account-specific info. Can I send you an email, please? 

     

    Keep me posted!

    • Dorian_C's avatar
      Dorian_C
      Explorer | Level 3
      2 years ago

      Yes, Megan, absolutely. That would be great. Please send me an email. I assume you have the address from my account? If not, let me know. Thanks.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Dorian_C, I just sent you an email, I'll see you there! 

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