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Forum Discussion

Queen22's avatar
Queen22
Helpful | Level 5
3 years ago

Referrals ineligible

Hello,   I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Quota
Referrals
Storage space
  • Megan's avatar
    Megan
    3 years ago

    Hi Queen22, let's see what I can do to help! 

     

    I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

     

    Cheers! 

Queen22's avatar
Queen22
Helpful | Level 5

Hello,

 

None of them already have DB but2 of them downloaded on the same PC (but different user accounts).

 

Thanks,

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Queen22, let's see what I can do to help! 

 

I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

 

Cheers! 

  • explores's avatar
    explores
    Explorer | Level 4
    3 years ago

    Hi, I also have a similar problem, as I got a refurbished machine and also did not receive the bonus referral storage. can someone please get in touch with me? thanks!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey explores, would it be okay for me to reach out to you via email, in order for us to have a closer look into this?

       

      Thanks!

      • explores's avatar
        explores
        Explorer | Level 4
        3 years ago

        Thank you and of course! 

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