You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Queen22's avatar
Queen22
Helpful | Level 5
3 years ago

Referrals ineligible

Hello,   I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Quota
Referrals
Storage space
  • Megan's avatar
    Megan
    3 years ago

    Hi Queen22, let's see what I can do to help! 

     

    I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

     

    Cheers! 

maher1982's avatar
maher1982
Icon for Super User rankSuper User

This may mean that the recipient already has an account with Dropbox, or that the recipient is attempting to register with the same computer as you. also if they download the dropbox on their phone , this is not counting

Queen22's avatar
Queen22
Helpful | Level 5
3 years ago

Hello,

 

None of them already have DB but2 of them downloaded on the same PC (but different user accounts).

 

Thanks,

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Queen22, let's see what I can do to help! 

     

    I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

     

    Cheers! 

    • explores's avatar
      explores
      Explorer | Level 4
      3 years ago

      Hi, I also have a similar problem, as I got a refurbished machine and also did not receive the bonus referral storage. can someone please get in touch with me? thanks!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey explores, would it be okay for me to reach out to you via email, in order for us to have a closer look into this?

         

        Thanks!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!