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Forum Discussion

Queen22's avatar
Queen22
Helpful | Level 5
3 years ago

Referrals ineligible

Hello,   I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Quota
Referrals
Storage space
  • Megan's avatar
    Megan
    3 years ago

    Hi Queen22, let's see what I can do to help! 

     

    I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

     

    Cheers! 

maher1982's avatar
maher1982
Icon for Super User rankSuper User
3 years ago

This may mean that the recipient already has an account with Dropbox, or that the recipient is attempting to register with the same computer as you. also if they download the dropbox on their phone , this is not counting

  • Queen22's avatar
    Queen22
    Helpful | Level 5
    3 years ago

    Hello,

     

    None of them already have DB but2 of them downloaded on the same PC (but different user accounts).

     

    Thanks,

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Queen22, let's see what I can do to help! 

       

      I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

       

      Cheers! 

      • explores's avatar
        explores
        Explorer | Level 4
        3 years ago

        Hi, I also have a similar problem, as I got a refurbished machine and also did not receive the bonus referral storage. can someone please get in touch with me? thanks!

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