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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
- Same problem for 2 weeks. Written in chat, mail etc. I managed to get 10tb and that's it. Now they say the engineers are at work and they don't have a resolution date.
Same problem on my side. They are not able to increase the storage which prevents me from finalising some important data migrations.
It seems that they are not really ready to fulfill their "unlimited storage" promise.
I have the same problem. How many TB of space do you have? In my case, I have 295TB and now they won't allow me to add more space, with the problem that implies to be able to operate in any way within my Dropbox. It's ridiculous and they don't give a solution. Do you know anything?
- I have the same problem. On support they tell me that they cannot put more space that there is an error in the system, I have been using the service for 15 days and 7 days that they do not add space. Can somebody help us?
I have the same problem. :((
Yesterday i chat with support to request for 10TB and they said they are unable to add due to technical issue and they said they will get back to me ASAP with the ticket opened. Today moments ago, I received an update on the ticket saying issue solved and i got my 10TB storage. Maybe you guys can try to follow up on your pending ticket, who knows good news might come in?
For 2 days this story has been repeating itself..
I state that I have a business unlimited account.
I get close to 100% of the available space, I ask the chat support to add more space, and the answer is always the same: "there are technical problems"
at the time of registration I specifically requested 400tb and I was told that there are no problems, but apparently this is not the case.
I'm currently at 60Tb and no more space is being provided to me.
I am forced to abandon the service if the situation persists.
Has this happened to others?same problem, Dropbox Business Advanced I ran out of available space and the assistance doesn't add more space... at this point we can say that drop box is making false claims by selling a plan with unlimited space, it's time to contact the sector magazines and the competent authorities to report.
Same here. It's time to ask for refund and switch to other providers like box.com
same case, i think dropbox does not have the structure to bring unlimited space to the accounts they offer, they only excuses with our engineers know the problem and are working to fix it
same here too.
some people have written on the forum that this problem has been experienced for 2 weeks. thats horrible.Is there a government agency where we can complain dropbox in US?
They blocked me at 27tb aprox.
Our group has the exactly same problem about 2 weeks ago.
It's very annoying.
but is it true that they give you 10 TB every 7 days?
speaking with the assistance I was able to understand this, but I have recently had this problem so I wanted to know something from those who have had this problem for the longest time.That's TRUE.
During the past three weeks, other requests were ignored as the engineer were working on resolving the issue. However, if the request is made on Thursday or Friday, they would increase the storage capacity by 10TB.
The same is happening to our team. No more space since one week for technical issues. Maybe they're really having technical issues, even though they don't provide a timeframe for the solution...
Yes, and my subscription started recently, very bad of dropbox to accept more customers being aware that they already had problems.
- Same for me here, no real reply but only excuses…
Same problem.
After request they transfer this request to the tech team and they only give us 10TB of space.
They only said having tech problems and will soon solve it...
Today we started the week as it ended: "Dropbox engineers are aware of the problem and are working on a solution".
No info or other details regarding this issue and when it will solved. It is going on since 29th of June for us. We have our Dropbox full and we can't even sync a small file and the automated backup of our workstations failed this morning.
I'm currently thinking that this is not an issue but a new Dropbox policy. If this is the case than it would be very unfair to not tell the truth to customers.
I would like to mention that we're currently paying for "As much space as needed".
I think we owe an official explanation from Dropbox support on what's going on.
I believe that it is necessary to report "false advertising" as the problem has always been present since my arrival here. and here unlimited space does not seem to exist.
Hi,
I've begun the process of moving all my work (video production) from a local NAS to Dropbox Business Advanced on the promise of unlimited storage and better backups/versioning.
It automatically increased my storage as I went along, and I've got a little over half way through the process (39.9TB of around 75TB), but the disk is now marked as full. I've contacted support, who told me "Unfortunately, we cannot add more space at the moment. However, our engineers are aware of the problem and are working on a solution". No timeline, and a follow up query to clarify whether I have reached a maximum amount of available storage currently available to an account, or if there is a problem relating to adding storage to any account, has not been answered.
Is 40TB a hard limit? Have I made a terrible error buying a year upfront of storage that doesn't meet my needs?
This whole affair is getting even more strange. I really start to doubt these business-decisions they make.
I made peace with the idea that i have to request every week 10 TB. I can do this even automated, no problem.
Now today Dropbox (Boris) answered me i will only get additional 10 TB capacity next week when i reach this capacity need.
Soooooo the solution for this is now to fill up random bytes on it, i suppose.This is the effect of your policies. This is what you want?
I can do this. No problem. But i really don't want to. I like this service actually and i want it to succeed but you are basically forcing the people to do this.
You should fire the person who had these wonderful ideas.
Edit: I want to emphasize that i am not a user who has 1000TB of stuff stored. I am still in the low two-digit-TB-area.
I’ve been dealing with this same issue for over a week now. I bought the service on July 3rd, and told sales that I was transferring 78TB, and was told that would be no issue.
The automated storage increases stopped working on July 11th at 38TB, so I reached out to support and Mia mentioned that “Dropbox engineers are aware of an issue currently with that option and are working on a solution.”
I’ve specifically asked for a timeline and they replied with “it is not possible to know the exact date.”
They have offered a free month of my subscription as well as a full refund, but I am just looking for answers.
UPDATE 7/22/23: I have requested to proceed with the full refund as offered and have instead went with Box.com’s Business Plus plan.UPDATE 7/26/23: I had to call Dropbox support because the agent that was handling my issue via email (Mia) said they had escalated my issue instead of processing my request for a refund as offered. I believe they are overwhelmed and losing money with the amount of growth they've seen from the amount of gdrive migrations, hence the limiting policies set forth. It does not justify it, and it is wrong to do to customers. I will not be using Dropbox ever again and will actively deter anyone else from using them as well. I am glad that my time dealing with this shady company has now concluded.
Three reason why Dropbox is not a replacement for Google Drive:
- As an impacted Google Drive Unlimited user and facing the same issue as many, I contacted Dropbox support to confirm if the service was suitable for my needs. I had confirmed that my encrypted media would be safe here and that my amount of data would not be a problem with an Enterprise Advance account (175TB). Around 38TB into my migration I've hit a brick wall with the service and support team. It appears Dropbox has invoked a new policy of allowing 10TB of allocation per week. I was told actively, all way up to yesterday that my amount of data and my migration wouldn't be an issue, and that they will continue to allocated storage in blocks as needed. Now, I can no longer get any storage allocated to my account for a week, and that allocation is limited to 10TB.
- Following the above, I wanted to raise and issue and complain. I've effectively been mis-sold a product, with the actions of the above meaning that I'm stuck mid-migration in limbo and unable to move any more data, with an ETA for the remaining migration of ~140 now going to take 14 weeks. I was promptly advised that Dropbox do not have a complaint policy or a procedure to handle complaints. My issue will be fed to Services in the form of feedback and 'apologies for the trouble caused'.
- They have no weekend support. That's right, Monday - Friday. Have an issue on the weekend? Better hope it doesn't impact any services as it won't be looked at.
This is a stark warning for people with Google Drive datasets to steer clear of Dropbox and there service level. This is not the answer you are looking for and will disappoint. I unfortunately committed to a year of service. If you are going to start a subscription, maybe stick to monthly until your migration is complete to at least hold the Dropbox team financially accountable.
Related support tickets;
#22431044 - Requesting storage, have as much as you like#22443939 - Requesting storage, here's 10TB, come back for more anytime
#22450160 - You've had 10TB, come back in a week
TLDR; As much as you need data is a lie. I need more data and Dropbox refuse to allocated it. See this forum and Reddit for other instances of this happening They also do not accept complaints as an enterprise service.- I have many business clients who have been affected by false advertising from Dropbox. Over the past few years, we have collected a lot of evidence and are now seriously considering collectively opening a big lawsuit against Dropbox. It is clear that they engage in false advertising and mislead users with their baseless excuses regarding limit changes.They will say anything to get paid, and it's simply a big lie. Even if you open tickets every day, you will NOT receive as much space as needed.This is particularly concerning for a company with a yearly revenue of $2.325B.Their lies and misleading information have harmed our business significantly. It's astonishing that no one has stopped them yet.If you would like to join the lawsuit, please let me know. We are planning to initiate disputes in different countries to apply more pressure.As an alternative, I suggest using box.com, which does not engage in misleading practices.Enough is enough, and this issue needs to be addressed.
I sugguest that everyone reports false advertising through national federal agency. If you don't know how, please check here: https://www.wikihow.com/Report-False-Advertising
Recent changes in Dropbox policy limiting amount of data is quite a shocker.
Before choosing Dropbox, we had a detailed chat and video conference with one of your team members to explain our requirements, which was around 300 TB of data for our video footage. We were informed that this was totally doable. Also to our query whether there would be any future change in the plan being offered, we were told that we could safely invest in it on a long term basis. This is all on chat.Trusting Dropbox's assurance, we invested two years in uploading the data. Now Dropbox has changed its policy. All the time and expense (forget about the effort) have gone to waste. Now we are on a marathon to download all the data before our term expires (that means double the expense) I just wish that Dropbox had been upfront. Small businesses can be impacted very badly by this.Welcome to the club. We have the EXACT same experience as you, a little less data but still 160TB of video work.
