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Forum Discussion

Richplus's avatar
Richplus
New member | Level 2
12 months ago

My storage remains the same when I remove content. Why?

I want to organize my Dropbox account by removing files I do not need anymore, but the work space does not shrink. Who can help me?

  • Megan's avatar
    Megan
    12 months ago

    Hi Richplus, keep in mind that deleted files use no quota, therefore if you permanently delete them that wouldn't make a difference. 

     

    And I would also suggest following these steps, to check how much space each of your files is taking up, so that you can see if there's a specific one that's filling up your space.

     

    Feel free to send me a screenshot if the space you see calculated still doesn't much the 2.46GB that's occupied in your account. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Richplus, sorry to hear you're having issues with this.

     

    Could you please navigate to your backups page and let me know if you have our feature enabled? 

     

    Also, what's your plan tab reporting exactly In regards to your quota?

     

    Keep us posted!  

    • Richplus's avatar
      Richplus
      New member | Level 2

      Hi Megan, who is Mark312? I am not.
      I am not using Dropbox as a backup for my computer. Where do I find this backup page?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi Richplus, if you click on the link I provided above in order to access your backup page, you should be re-directed to the page. Have you given this a go? 

       

      Feel free to also send me a screenshot of your plan page, and what it reports there. Thanks!

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