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Lanaex's avatar
Lanaex
Explorer | Level 4
2 years ago

My account is full even after deleting my files

Hello,    Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?   Thank you.
Storage space
  • Mark's avatar
    Mark
    2 years ago

    Lanaex 

     

    Have you checked www.dropbox.com/backups to see if thats using up the quota? 

     

    Note as well that deleted items do not use up your quota so deleting them has no impact

Lanaex's avatar
Lanaex
Explorer | Level 4

Thank you! My problem is that my dropbox was full, but I deleted almost everything (deleted and permanently deleted on the website), and I still get the message that my dropbox is full and I can not synchronise the few remaining spreadsheets on my two computers...

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Lanaex 

 

Have you checked www.dropbox.com/backups to see if thats using up the quota? 

 

Note as well that deleted items do not use up your quota so deleting them has no impact

  • Lanaex's avatar
    Lanaex
    Explorer | Level 4
    2 years ago

    Yes, thank you very much! It was the backup that was eating space. 

  • uncle_noob's avatar
    uncle_noob
    New member | Level 2
    4 months ago

    Awesome! Finally! That worked for me

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