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Forum Discussion
My account is full even after deleting my files
Hello,
Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?
Thank you.
Have you checked www.dropbox.com/backups to see if thats using up the quota?
Note as well that deleted items do not use up your quota so deleting them has no impact
- Rich
Super User II
Lanaex wrote:
Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?
The support options vary based on your account level. All the support options available to you are shown on the Support page. If you have a Basic account, you're limited to the self help options such as the chat bot, help center articles or posting here. Higher plans have access to other options such as live chat or phone support.
What problem are you having?
Thank you! My problem is that my dropbox was full, but I deleted almost everything (deleted and permanently deleted on the website), and I still get the message that my dropbox is full and I can not synchronise the few remaining spreadsheets on my two computers...
- Mark
Have you checked www.dropbox.com/backups to see if thats using up the quota?
Note as well that deleted items do not use up your quota so deleting them has no impact
- Mark
All support options are account dependent and listed at www.dropbox.com/support. Email support is restricted to account issues OR for paying users. Phone support and chat depends upon your paid plan.
Alternatively you can ask here.
I have a basic account but am over my quota. I have deleted all my files. There must be some hidden files, maybe backups. What should I do?
- Mark
Have you looked at www.dropbox.com/backups ?
I tried looking at backups. It says size 0 bytes, number of files 0.
I am the owner. Basic plan. Just set up a new PC. Got notification of being over limit, went and deleted a whack of files, permanently deleted the files, got down to 77.8GB and now I'm back over 2GB. The files I deleted aren't showing anywhere - not PC, not online, not phone. No backups (I checked a few times) Getting just a wee bit frustrated as no sync will happen while I'm over limit. HELP!
It's showing me at 2.01TB BUT if I check PC or Phone it's around 78GB. I deleted a huge amount of files which took me down to 77.8GB (wish I'd taken a screen shot)
My Dropbox account is stating that it is completely full. But I have spent the last 2 days deleting files and folders from Dropbox. It should only have 3 or 4 very small files in it. But it still has all of the files that I’ve deleted. They won’t actually delete. And I can’t get a response from the chat bot (I’ve tried.). And every topic about deleting files doesn’t address this particular issue.
- Mark
Have you checked www.dropbox.com/backups to see if you have files there?
What about www.dropbox.com/share ?
Also post what is showing at www.dropbox.com/account/plan in terms of the bar chart of space used.
I don’t use Dropbox backup or Dropbox share. Never have. Is it possible that my Dropbox is still saying it’s full because all of my files are now sitting in a deleted files folder? If so, how can I delete these deleted documents?
I have deleted all folders, shared folders, removed myself from other shared folders, and emptied the deleted items folder.
As far as I can tell I have nothing in DB, But it still says my DropBox is full.
I went from a paid business subscription to a 2GB plan because I retired.Any thoughts?
- Rich
menelfloss wrote:
I have deleted all folders, shared folders, removed myself from other shared folders, and emptied the deleted items folder.
Anything on your Backups page? If not, take a screenshot of your usage shown on your Plan page, and post it here. It looks like this:
Thanks for helping me Rich. I did find a backup and deleted it as well as emptying the deleted back ups folder. That most certainly was the culprit. So is the free 2GB plan a trial or can you use it indefinitely?
