We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Brucknerphile's avatar
Brucknerphile
Explorer | Level 3
4 months ago

Mac Finder continues to show large size of Dropbox Folder despite everything being online-only

Hi, everyone. Thanks in advance for your help, wisdom, and support.   I have a problem several others have experienced, but none of the solutions I found here seem to be working. Simply put, I ha...
Desktop
Mac
Storage space
Brucknerphile's avatar
Brucknerphile
Explorer | Level 3

Dear Hannah,

 

Thank you so much for your swift and speedy reply.

 

Hovering over the icon in the menu bar shows the software version and "up to date." However, the "online only files on Mac" toggle was not on. I tried that yesterday with no result as part of my due diligence before hopping on here, and there is no change this time either. Per the pop-up message, when I enabled the toggle, I waited a few minutes and restarted the desktop application. There is no change.

 

Thank you again, and I await your input.

 

JS

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi Brucknerphile, could you right click the Dropbox folder and choose 'Get info' and attach that screenshot here?

  • Brucknerphile's avatar
    Brucknerphile
    Explorer | Level 3
    4 months ago

    Dear Jay,

     

    Thank you so much for your input and help.

    Please find the "get info" pop-up attached, as requested.

     

    Thank you once again. I look forward to hearing from you.

     

    JS

     

    PS: I am aware that it is saying "1.9MB on disk", but Finder is still including all the space in its calculations.

    JS

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hi again, Brucknerphile!

       

      Have you restarted your computer since enabling the "online-only files on Mac" setting?

       

      Also, if the issue persists after the restart, can you right-click on a folder, make it "available offline" and then switch it again to "online-only", to see if that makes a difference?

      • Brucknerphile's avatar
        Brucknerphile
        Explorer | Level 3
        4 months ago

        Hi, Hannah,

         

        Again, thank you for your help with this.

         

        I have rebooted several times since changing the toggle to "online only Mac files," with no effect. As you instructed, I downloaded a few folders ("make available offline") and then changed them to online only. I'm afraid there was no difference, and I continued to check Finder space, etc., to see if anything was happening.

         

        I'm happy to try whatever else you think might be helpful. I appreciate any help you can provide.

         

        JS

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!