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Forum Discussion
Lost earned storage data after downgrading subscripiton
I have used drop box for many years for free and had accumulated 5.75 Gb of extra storage space from inviting friends to dropbox. For the last few years I needed more space so got a Plus account. Re...
Have you accidentally activated Backups?
Jay
Dropbox Staff
Dropbox StaffHi ajondexea, thanks for bringing this to our attention.
Referrals would not be removed from an account when you downgrade. You should still be able to view them on your account from this page.
Your total quota should also be shown here as well.
If you're not seeing the referrals there, please let me know!
I have exactly the same problem. I downgraded from a large professional account to a free account. With credits for good behavior I should have had 8.25GB but instead it now says that I have, once again, 2GB. This just doesn't seem right or fair but it seems seems to be happening to a large number of people in the system. I would like to consider using Dropbox for my next business venture but not if it doesn't support my in this transition.
Regards
Hilly77
Happy to reveal name and account information to actual Dropbox staff but I just can't find a single email address to write to about this problem... it looks like your system is designed this way to discourage communication.
- Jay
