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Forum Discussion

nm4's avatar
nm4
New member | Level 2
3 years ago

How do I disable the computer backup feature?

I installed dropbox basic to share some files -but i accidentally set up the backup feature - now it says my storage is full.  I don't want any backups on dropbox.  How do I free up space?  It won't allow me to move the files off of dropbox storage unless I upgrade

    • nm4's avatar
      nm4
      New member | Level 2

      I followed that link but I don't have the same options when I go into Preferences for my Backup - eg/ I don't have step 4. "Under Adjust settings, click Disable backup."    

      I click on Preferences > Backups tab - then Manage Backups - the only option there is to Modify Folder selection. When I uncheck the folders that are being backed up and click save, it is like the settings don't get saved.  I exit out and go back in and those folders are still checked off.  

       

       

      • Jackson's avatar
        Jackson
        Icon for Dropbox Staff rankDropbox Staff

        Hi there nm4, thank you for posting in the community. 

         

        Can you send me a screenshot of the Manage Backups page, that does not show the disable option?

         

        Thank you!

  • asanfilippo's avatar
    asanfilippo
    Explorer | Level 4

    Dear ALL,

    my current plan is 10GB ( 2 basic  + 8 gained with the time 🙂 now 5 GB are dedicated to store my files, and 5GB under "Back Up". Now my Drop Box is full. I would like to remouve all the Back up running, I am sure I dont need them and if I setted is for mistake. 

     

    Just to be sure I log out all my devices (3 as basic plan).
    Could you help me pls to understand how to stop this back up file in my DB.

     

    Thank you in advance for your help.

    Tnks

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      asanfilippo wrote:

      Just to be sure I log out all my devices (3 as basic plan).
      Could you help me pls to understand how to stop this back up file in my DB.


      You'll need the Dropbox application installed and linked to your account in order to disable the backup function and delete your backup. Refer to the following help article.

       

      • asanfilippo's avatar
        asanfilippo
        Explorer | Level 4

        Dear Rich,

        thank you very much for your quick reply.

        Unfortunytely the link sent does not solve my problem.

        I already log our all my devices.

        I would like to delete the back up file by the web site (if it is possible).

         

        I dont know from with device belong the back up. I am DB users since 10 or 15 years and during this time I changed many devices.

        I ahve any clue to know from with one belong the back up files.


        Thank you in advance for your support,

        Alex

  • KJ84's avatar
    KJ84
    New member | Level 2

    how the heck can I delete the backup files.  

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi KJ84, I hope you're doing well!

       

      Just to clarify, do you wish to know more in regards to disabling the feature entirely, or how to delete content in there by any chance? 

       

      Do you get any errors when trying to delete content? You should be able to disable Backup using these steps. 

       

      Keep me posted!

  • DanteRP's avatar
    DanteRP
    New member | Level 2

    How do I disable my account backup?

    I'm trying everything here and I can't find a tutorial.

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