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Forum Discussion
Email telling me I'm out of space and syncing has stoped, but I'm not.
I keep getting an email every few days telling me I'm out of space and syncing has stoped, but I'm not, and it hasn't.
Dropbox works as normal, but I keep getting the e-mails. What gives?
Scr...
I'm receiving an email saying that I'm about to reach the storage limit on my account. While I have a free account, due to various promotions (such as Samsung Galaxy S), my storage was expanded, and I see in my account that I have 9.75 GB available.
Due to a phone change (I assume), Dropbox seems to be not accounting for my storage limit, but it still shows it as available in my account.
When I check my current used space, it says 3 GB used out of 9.75 GB available.
How can I check/solve this available/limit space issue?
Mark
Super User II
Super User II
avdm wrote:
Due to a phone change (I assume), Dropbox seems to be not accounting for my storage limit, but it still shows it as available in my account.
Sorry I'm not sure what you mean by this.
Can you expand a bit?
Thank you for your reply Mark
Let me clarify:
- In Dropbox "manage account", I see I have 9.75GB of storage. Also, I can see the status as "Using 2.9 GB of 9.75 GB.- My account is Dropbox Basic (and in the same manage account section I can see (Dropbox Basic Free - 2 GB of storage...)
- The reason why I have 9.75 GB is because of some promotions and benefits, such as the Samsung Galaxy S24 promotion (when I bought my phone)
- I used this phone and Dropbox on 3 devices for years, without any warning or message from Dropbox.
- Now, I changed my phone, reinstalled Dropbox, and synced it, and after a while, I started to receive emails from Dropbox saying "You'll lose access to your files if you don't act soon!" and "Notice: Your files are about to stop syncing"
My question is if there is some issue/bug in Dropbox checking the limit of my space due to my current available space (9.75GB).- Mark
Are you positive on the new phone you have logged in to the correct account? If you add a file on that device does it appear on the website for example?
Yes, Mark
I'm using Dropbox with this account, as usual, and everything is working fine, including syncing across my devices. The test that you suggested, adding a file to my phone, is my primary use case and is working correctly. I can see these files on the web Dropbox and in my other synced devices.
