We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

crice's avatar
crice
New member | Level 2
2 years ago

Earn More Space

What are we doing wrong? Dropbox shows "Using 2.69 GB of 2.50 GB". In trying to get more space on our basic, free Dropbox account, we referred a friend. That friend accepted the invitation by doing ...
Referrals
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there crice, sorry to hear you're having issues with this.

 

Has your friend already performed all the steps you mentioned on a device that didn't have the Dropbox desktop app installed in the past? 

 

If so, have they also completed the getting started steps? 

 

Also, what is the referral's exact status as shown in your plan tab?

 

Keep us posted!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!