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Forum Discussion

ATapio's avatar
ATapio
New member | Level 2
3 years ago

dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved :/

Hello, I cannot understand why dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved. This is the first time since many years that this happens. 😕 Thank you ...
Error Messages
Quota
Space and storage
Storage space
MSX174's avatar
MSX174
Explorer | Level 3

Check what files its backing up? 

 

it may be backing up other files that dont require backing up

 

Hope this helps

FixMyRun's avatar
FixMyRun
Explorer | Level 3
2 years ago
It’s not that

It shows enough space but claimed there isn’t.

My only fix is to log out and in again. Then it’s fine.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    When this issue appears, FixMyRun, what does your plan tab report? Does it show enough free space?

     

    Does the message only appear when you plug your camera in to your computer?

     

    And does your Dropbox account have enough space for all the photos/videos in your camera?

    • FixMyRun's avatar
      FixMyRun
      Explorer | Level 3
      2 years ago

      I always have enough space and there's always enough space showing on my info on the Mac and also on the online view.

      It appears every now and then when I plug a device in that dropbox is trying to draw files from.

      I log out and then log in again and it's ok. 

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi FixMyRun, are you connecting an external drive to your machine, which contains more files than the quota on your account?

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