You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Ruud Jansen's avatar
Ruud Jansen
Explorer | Level 3
2 months ago

I can't link a 4th device to my Dropbox account, even though I pay for Plus.

Hello , after searching and searching , talking to a chat bot that gave stupid similair answers , due to lack of an ordinairy  support phone number somewhere on the dropbox site to get in contact , I...
Billing
Dropbox Basic
Payments
Plans
upgrades
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
Ruud Jansen wrote:

I pay for PLUS , I got 2 TB of storage , so far so good , but when I want to connect  to my 4th Laptop , It says I got a basic subscription and It can only match 3 devices.

You likely have more than one account. Use the credit card charge lookup tool to identify the email address associated with the paid account, and make sure you're using that to sign in to your account.

  • Ruud Jansen's avatar
    Ruud Jansen
    Explorer | Level 3
    2 months ago

    Thanks for Reply.  But I don't have a 12 digit number for the tool ! My payment shows a lot of numbers , but not the req. 12 digits.  I did in the past a direct debit , and every year the bill automatically is paid.

    So ???

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hi Ruud Jansen, let's jump right into this!

       

      Have you tried to contact Dropbox Support directly for this?

       

      You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

       

      Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

       

      Let me know more! 

      • Ruud Jansen's avatar
        Ruud Jansen
        Explorer | Level 3
        2 months ago

        Hello Megan ,

         

        ".... Have you tried to contact Dropbox Support directly for this? ..... "

         

        You tell me how ?????

         

        I search all on the support page  but, didn't find an answer for my problem. Can not find anywhere to contact support directly , isn't possible it seems ...

        Even I was for a minute or so on going with your chat , I was hopefull , but sudden it got disconnected 😞 . I hoped I got some response on my email adres , but negative!

        I am out of patience ; please , can somebody help me with this problem :

        I paid for PLUS but I being treated as basic ... I want to connect more devices , but it said only 3 because I'm basic!

         

        pffffff......

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!