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ATapio's avatar
ATapio
New member | Level 2
3 years ago

dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved :/

Hello, I cannot understand why dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved. This is the first time since many years that this happens. 😕 Thank you ...
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Quota
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Storage space
HK5's avatar
HK5
Explorer | Level 3

Hi there! I am using a regular Dropbox. It is used only for approx 760MB but it tells me that it is using 124.1GB of 2GB. I can't find any other files that are taking spaces there. Can anyone help me with this?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi HK5, welcome to our Community! 

 

Is it possible that you have any shared folders or files taking up space to your account? 

 

What do you see on your end, when visiting the plan page? 

 

Keep me posted, and we'll take it from there!

  • HK5's avatar
    HK5
    Explorer | Level 3
    3 years ago

    Hi there! I have uninstalled Dropbox from my PC. I have the same issue with any other PCs. Now, I sign in to Dropbox online and I can see the same information. Also, I don't understand what is "regular file" because I have only one shared file using which is approx 760MB.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey HK5, sorry to hear you're having issues with this.

       

      Regular files are the ones you own and have stored in your Dropbox account. Are you not seeing any folders or files when you navigate your account on the web?

       

      Also, did you use the computer backup feature at some point in the past?

       

      Do you see anything listed on this page perhaps?

      • HK5's avatar
        HK5
        Explorer | Level 3
        3 years ago

        Hi Walter!

        Thank you so much for your suggestions! I finally found out what was wrong! Yes, it was backup drive, and it was automatically backed up. Now I have many space available! Thank you so much for your help!

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